Product Warranty and Consumer Guarantees

1. Australian Consumer Law Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Because we import these goods from overseas manufacturers who do not have a place of business in Australia, we accept and fulfil all obligations, liabilities, and statutory guarantees as the deemed manufacturer under the Australian Consumer Law.

2. Voluntary Warranty Against Defects
In addition to your rights under the Australian Consumer Law, we provide a voluntary 12-month limited warranty from the date of delivery. We warrant that the products will be free from defects in materials and workmanship under normal use. If a product is verified to be defective within this period, we will, at our discretion, either repair the product using new or refurbished parts, replace the product with an identical or legally equivalent model, or issue a refund for the purchase price.

3. Warranty Exclusions
This voluntary warranty applies only to hardware defects and does not cover:

  • Damage caused by accident, misuse, abuse, neglect, or liquid ingress.

  • Products operated outside the manufacturer's specified voltage, current, or environmental guidelines (including use with non-compliant Australian power adapters).

  • Damage resulting from unauthorized modifications, software alteration, or repairs attempted by anyone other than our authorized service agents.

  • Normal wear and tear, or cosmetic damage that does not affect the core functionality of the technology.

4. How to Make a Claim and Return Logistics
To initiate a warranty claim, please contact our Customer Support team via email at sales@smartbyte-it.com with your original order number, proof of purchase, and a detailed description (including photos or video) of the issue.

  • Do not return any goods without an authorised Return Merchandise Authorisation (RMA) number from us.

  • You are responsible for the initial cost of shipping the product back to our designated local Australian service address.

  • If the product is found to have a valid defect under this warranty or a failure under the Australian Consumer Law, we will reimburse you for reasonable return shipping costs and pay for the delivery of the repaired or replacement product back to you. If the claim is rejected, you will be responsible for the cost of returning the item to you.