Privacy and data retention Policy
Information We Collect
Personal Identification Data: We collect your name, billing address, shipping address, email address, and phone number when you create an account or place an order.
Payment and Financial Details: Credit and debit card numbers are processed securely through our platform provider (Squarespace) by third-party payment gateways; our store never stores your full raw card data.
Device and Usage Data: There is no direct collection of data applied here.
How We Use Your Information
Order Fulfillment: We use your shipping and contact details to process purchases, deliver products, and send tracking updates.
Customer Support: Your email and phone number allow us to respond to inquiries, process returns, and manage customer service requests.
Marketing and Personalization: With your explicit opt-in consent, we may use your past purchase data to send tailored promotions, newsletters, or special offers.
Information Sharing and Disclosure
Service Providers: We may share necessary data with trusted third parties—such as shipping couriers and payment processors—solely to complete your transaction.
Legal Compliance: We may disclose your personal data if required by law, court order, or to protect our legal rights against fraud or security risks.
Data Security and Retention
Encryption Standards: Our platform provider (Squarespace) uses Transport Layer Security (TLS) version 1.2 or higher for encrypted data in-transit, combined with automatic Secure Sockets Layer (SSL) certificates and HTTP Strict Transport Security (HSTS).
Retention Period: We retain your personal information only as long as necessary to fulfil business operations or comply with legal tax obligations, after which it is securely deleted or anonymised, if appropriate. As advised above, the primary purpose of gathering client information is for dealing with commercial operations of supplying and supporting our products.