TERMS AND AGREEMENTS OF SALE

Smart Byte    
ABN: 81 946 408 725

All sales carried out by Smart Byte are governed by the terms of sale set forth below. Please read them carefully prior to making a purchase, as purchases made through this website, associated online marketplaces, and in-store indicate acceptance of these terms & conditions. Smart Byte reserves the right to make reasonable changes to this document and agreement at any time, without any prior notice.      


General Policies/ Disclaimers

  • Compatibility between all hardware or software products is not guaranteed unless explicitly advised by our sales staff or product listing. It is the customers responsibility to ensure compatibility issues between all hardware and software (where not all hardware and software is supplied by us) to be resolved prior to ordering.

  • Where customers would like to seek clarity on compatibility, we encourage customers to reach out to our representatives, either by calling us on 0412 319 494

  • All products advertised consider the product “as is” and do not include the cost for any installation or troubleshooting compatibility issues. If you require assistance on installation or troubleshooting, please consult our sales team for advice

  • Smart Byte has limited information regarding compatibility and will try to assist customers when possible, however the suitability of our recommendations is greatly influenced by the qualifying information you, the customer, provide to us.

  • We are only responsible for compatibility information provided by our staff or our website, www.smartbyte-it.com. We will only provide explicit recommendations and compatibility commitment in writing; thus, customers are required to make a formal request for this in writing or by email.

  • Any return as a result of incompatibility due to advice outside that given by our staff and website would be considered a non-faulty return, and subject to the return criteria outlined in our Warranty terms

  • Our website does not provide stock updates but if there is any reasonable delay in supplying an item(s), where will promptly contact you with expected delivery timeframe and get your preference for:

    • Supplying another like product (likely at considerable discount)

    • Waiting till stock arrives (with expedited delivery)

    • Cancellation of order

  • In regards to ETA (Date) - we will contact you with an expected delivery date, if we do not currently have stock to supply you or there is any potential delay. At this time you have options as expressed above.

  • By completing our online checkout and making a payment either in part or in full, you have made a commitment of purchasing the goods you have included in your order, and with the terms and conditions set around placing an order with us. Within Smart Bytes’s operational hours, our priority is to provide the products in your order to you as soon as possible.

  • At checkout, the customer is responsible to ensure that all delivery information is accurate and relevant. In the event of an incorrect address provided, the customer must contact Smart Byte as soon as possible either via email or if needed, by phone on 0412 319 494. As we use Australia Post and we will have included a return address on our shipment, it will come back to our post box and we will contact you to work out next steps. In the event of the goods being successfully delivered to an incorrectly provided address, Smart Byte will not be responsible for recovering the delivery or loss of product due to invalid address provided by customer.

Payments

  • We require an advanced payment in full, for any ordered item

  • Smart Byte reserves the right to change the Payment methods that used for orders, at any time.

  • Smart Byte payment systems may be incapable of processing or may decline to accept payment from your nominated payment method:

    • Where the fraud detection systems detect irregularities.

    • Because your financial institution or payment provider has declined payment

    • Where technical difficulties impact our ability to process payment

    • In any other situation where we believe, acting reasonably and in good faith, that this is necessary to protect you or Smart Byte from fraud or loss

PLEASE NOTE: Smart Byte will never request validation of payment details online after the point of checkout. If you receive correspondence asking you to validate your payment details online, please let us know before filling out any details.

Credit Card

  • Payment surcharge no longer applies in Australia. Any other fees that are collected, are done so by our platform provider (Squarespace) but this should now be minimal.

  • We do not accept payment of credit card over the phone or sent via email. Our payment gateway may have limitations in accepting some uncommon credit cards but we have no control over this.

  • If paying by credit card, the customer must provide accurate details and give authority to Smart Byte (through or our platform provider, Squarespace) to be able to verify their details with their financial institution. Smart Byte (or our platform provider, Squarespace) may refuse to accept a credit card payment, if it is deemed to have insufficient or unverifiable information.

Pricing

  • All prices quoted on the website are inclusive of GST, but do not include delivery & insurance. Pricing is based on payment by either EFTPOS, or Direct Deposit. We do not normally offer insurance and if needed, this can be provided via Australia Post with their Extra Cover. Please contact first, if you wish to include this and we expect we can provide this as pass through cost. Please refer to the Shipping & Insurance section below for more information.

  • We reserve the right to adjust the offered price for items due to any changes in supplier offerings or commercial environmental situations that are outside our control. Our intention though, is to be consistent in pricing and stock availability.

  • The information published on our product listings may contain misprints, human errors, or omissions. Smart Byte are not responsible for these typographical errors in pricing and reserve the right to reject orders where we identify misadvised pricing. To the extent of the law, we reserve the right to make changes and corrections in prices, products, and specifications without notice, until the point where the order is completed by Smart Byte personnel, and title of the goods is passed on.

  • Smart Byte does not offer a ‘lowest price’ guarantee or ‘price matching against competitors’, as we put our most competitive price forward on our website. Our prices may fluctuate from historic pricing or competitors due to variables of the consumer electronics market, including availability and logistics. Pricing offered is considered fair and very competitive. We consider that our prices are actually extremely good value for the products offered.

  • Within a product’s retail lifetime, often revisions to products can be made, and manufacturer's specifications are subject to change without notice as they improve their products with newer revisions. Revisions with changes to components and component placement can be made without notice. If you have concerns regarding specific revisions leading to compatibility, and the age of stock on hand, we encourage you to reach out to sales staff to confirm specifics regarding our stock. Information as well as pictures and hyperlinks contained throughout this website are generally the latest information provided by the products manufacturer but can sometimes reflect earlier revisions in the product, or may be generic in nature. If you come across such information, we encourage you to let us know to keep our information up to date.

  • Smart Byte is responsible for the content published on our website alone. If unsure and you have a specific requirement for a product, please contact our sales team to confirm the specification and suitability.

  • All goods remain property of Smart Byte until your order is marked as completed by our system, and payment is received in full. Until title passes, Smart Byte can retain, repossess and/or resell all goods. An invoice indicating payment in full would only be issued for an order once the title is passed, and the goods are released into your ownership.

  • Smart Byte reserves the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice

Sales Tax

  • All advertised prices are already inclusive of GST. We do not sell ex-GST prices to any individuals or businesses.

  • Our ABN no is 81 946 408 725

  • We do not sell duty free to anyone including overseas travellers and no GST would be likely to be claimable from TRS (Tourist Refund Scheme)

  • You are not required to give your ABN number when purchasing products from us unless you are a Government, Education or Corporate customers.

Shipping & Insurance

  • All prices listed for each product on the website are not inclusive of any shipping charges or insurance. Our shipping charges are very low as items are quite small. If you are looking for a significant order of multiple products, we would entertain some discount that also provided special pricing. Otherwise, we currently provide a one off shipping fee of $6 which is a base offering and less than most shipping costs but will be satisfactory considering likely shipping volumes.

  • If a customer is looking for larger commercial quantities for computer businesses or commercial nurseries (in our garden/ greenhouse range), then please contact us so that we can help package up a custom offering with products at discount and included freight and insurance, as applicable.

  • All consignments shipped from Smart Byte are via Australia Post and sent via Express Post and normally do not require a signature upon delivery. For larger and more expensive orders (over $500), we will send via post requiring signature. If goods are sent requiring signature, you accept that by ordering these goods through us to be delivered to you, you undestand that you or someone on your behalf, will need to be available for delivery to your address and to sign and accept the goods, redelivery attempts may cost extra in the event of an order being returned to sender and may be passed on to customer, if delivery address is unattended. The current practice is to email you before shipping to you, that a confirming a signature is required.

  • All shipping addresses must have complete contact details that can be verified by a phone number. Orders to business addresses must list the name of the business, have a valid phone number and contact name, and must be publicly accessible by our logistics partners. Australia Post of course are unable to “call ahead” to confirm, and the addressee must be available at this address during business hours.

  • Redirection of delivery is not a service that Smart Byte offers for our postage. As the address provided on checkout is often a part of the seller & buyer protections for various payment methods, we do not offer redirections on deliveries.

  • Our website platform (Squarespace) does provide some update in fulfilment and shipping. A customer can also contact Smart Byte (sales@smartbyte-it) for further assistance, if required.

  • All freight charges we quoted are for shipping only and do not include any insurance cover. We do not currently offer insurance. Customers are encouraged to take up insurance if they wish to protect themselves against any damage/loss items in transits.

  • SmartByte does not process and ship orders to an overseas address outside of Australia, or accept orders with an overseas billing address.

  • We do not ship orders to third parties, or freight forwarders unless Smart Byte can fully verify all the addresses and contact details as we required.

  • In the event of a refund, shipping charges are generally considered a service that have been rendered. We do not generally consider these refundable unless the goods were never delivered.

  • We prefer not to provide split shipments but if necessary due to delays in one or more products, we will contact you and discuss what your preference is (and ask for email confirmation). This may incur additional shipping charges, which would be passed on to the customer but would endeavour to avoid that if possible.

  • Goods shipped are packed with adequate protective packing materials, as a result, this in limited instances may increase the size and weight of smaller items but in rare instances may mean larger freight costs. In this cases we would discuss with the customer, as we need to ensure the risk of damage is minimised.

  • All claims for damage or theft must be filed directly with Smart Byte. and all claims for shortages/incorrect shipment/incorrect billing must be made within 24 hours of receipt of goods.

  • Smart Byte does not provide any other shipment other than Australia Post at this time.

Copyright © 2026. Smartbyte. ABN #81 946 408 725. All Rights Reserved. All prices are GST inclusive.